Privacy Policy — 366bet app

When you create and use a 366bet app account, we collect personal information across the following categories. The table below summarises each category, the specific data points within it, and the primary reason we collect it.

We do not intentionally collect sensitive categories of personal data — such as racial or ethnic origin, political opinions, religious beliefs, or health data — unless you voluntarily disclose such information in the context of a responsible gaming self-assessment or support communication. Any such disclosures are handled with heightened confidentiality and are not used for commercial purposes.

We do not collect personal data from persons under the age of 18. If we become aware that data has been submitted by a minor, we will delete that data immediately and close the associated account.

366bet app processes your personal data only for legitimate, specified purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following describes the primary ways in which your data is used on our platform:

• Account creation and management: Your identity and contact data is used to create your player account, verify your identity, and maintain your account in accordance with these policies and our Terms & Conditions.
• Processing deposits and withdrawals: Financial data is used to facilitate transactions via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, and to maintain an accurate record of your account balance and transaction history.
• Bet placement and settlement: Your betting activity data is used to place, track, and settle all bets on sports markets and casino games. It is also used to resolve any disputes about bet outcomes.
• Responsible gaming compliance: We monitor betting patterns, session lengths, and loss/deposit ratios to identify players who may be showing signs of problem gambling. This monitoring is a core part of our responsible gaming obligations and is not used for commercial profiling.
• Fraud and security: Technical and financial data is used to detect suspicious activity, prevent unauthorised account access, identify multi-accounting, and investigate potential money laundering or match-fixing activity.
• Customer support: Communications data is used by our support team to respond to your queries, resolve complaints, and maintain a record of interactions in case of future disputes.
• Platform improvement: Aggregated and anonymised usage data is used to analyse how players interact with 366bet app, identify areas for improvement, test new features, and prioritise development work.
• Promotional communications: If you have opted in to marketing communications, your contact data and betting preferences may be used to send you personalised offers, bonus notifications, and platform updates by email or SMS. You may opt out at any time by contacting support or using the unsubscribe mechanism in any marketing email.
• Legal and regulatory obligations: In some circumstances, we are required by law to process and retain certain categories of data — for example, transaction records for anti-money laundering purposes. We process such data only to the extent required by applicable law.

366bet app does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human review. Where automated systems flag an account for review — for example, due to suspected fraud — a member of our team will review the case before any action is taken.

There are specific, limited circumstances in which 366bet app shares your personal data with third parties. Each category of recipient and the associated justification is described below:

• Payment processing partners: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, your transaction details are shared with that payment provider to the extent necessary to complete the transaction. Each payment provider processes your data under their own privacy policy, which we encourage you to review.
• Identity verification services: To fulfil our age verification and anti-money laundering obligations, we may share identity documents and personal details with trusted third-party verification providers. These providers are contractually prohibited from using your data for any purpose other than the specific verification task.
• Game software providers: When you play games on the 366bet app platform powered by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, certain session and account data may be shared with those providers to deliver the game and record its outcome. Game providers are bound by data processing agreements that restrict their use of your data.
• Sports integrity organisations: In cases where we identify suspected match-fixing, insider betting, or other integrity violations, we may share relevant betting data with recognised sports integrity bodies such as the ICC Anti-Corruption Unit or equivalent organisations.
• Law enforcement and regulatory authorities: We will disclose personal data to law enforcement agencies, government bodies, or courts where we are required to do so by a valid legal order, subpoena, or applicable law. We will notify you of such disclosures where we are legally permitted to do so.
• Business transfers: In the event that 366bet app undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable under the new entity.

In all cases where data is shared with third parties, 366bet app uses contractual safeguards — including data processing agreements — to ensure that your information is handled in a manner consistent with the standards described in this Privacy Policy.

366bet app uses cookies and similar browser-based tracking technologies to operate the platform correctly, keep your session secure, and understand how players navigate the site. This section explains what types of cookies we use and what each category does.

You can manage non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy or security settings menus. Please note that disabling certain categories of cookies — particularly strictly necessary and security cookies — may impair your ability to log in or use core features of 366bet app.

366bet app does not use advertising cookies or retargeting pixels that track your activity across external websites after you leave our platform. All cookies set by 366bet app are scoped to the 366bet-app.app domain.

366bet app retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidelines:

• Active account data: Retained for the full duration of your account being open and active on the 366bet app platform.
• Closed account data: Following account closure, core identity and transaction records are retained for a minimum of five (5) years to comply with anti-money laundering record-keeping obligations. After this period, data is securely deleted or anonymised.
• Betting history: Complete records of bets placed, settled, and voided are retained for a minimum of three (3) years from the date of each transaction, or five (5) years where the bet was subject to a dispute or integrity investigation.
• Support communications: Email correspondence and chat transcripts are retained for two (2) years from the date of the last interaction in the relevant thread.
• Analytics data: Aggregated and anonymised usage data may be retained indefinitely for platform improvement purposes, as it no longer constitutes personal data once anonymised.
• Self-exclusion records: Where a player has self-excluded, a record of the exclusion is retained indefinitely to prevent inadvertent re-registration and to protect the player's wellbeing.

When the applicable retention period expires, 366bet app will securely destroy or permanently anonymise your personal data using appropriate technical methods. You may request early deletion of specific data categories by contacting our support team, subject to the overriding requirements of any applicable legal retention obligation.

As a player on the 366bet app platform, you have the following rights in relation to your personal data:

Please note that some rights are subject to exceptions. For example, we cannot delete data that we are legally required to retain for AML compliance purposes. Where an exception applies, we will explain the reason in our response to your request.

366bet app implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption: All data transmitted between your browser or app and the 366bet app platform is encrypted in transit using industry-standard TLS protocols.
• Password hashing: Account passwords are hashed using a strong one-way hashing algorithm. 366bet app staff cannot view your password in plain text. If you forget your password, it must be reset — not retrieved.
• Access controls: Access to personal data within 366bet app's internal systems is restricted to staff members who require it for their specific role. All staff with data access are subject to confidentiality obligations.
• Session security: Active sessions are protected by secure, randomly generated tokens. Sessions expire automatically after a period of inactivity to reduce the risk of unauthorised access on shared devices.
• Fraud monitoring: Automated systems monitor for unusual login patterns, rapid IP changes, and suspicious transaction behaviour. Accounts flagged by these systems are reviewed by our security team before further action is taken.
• Incident response: In the event of a data security incident that affects your personal data, 366bet app will notify you within a reasonable timeframe and provide details of the nature of the incident, the data involved, and the steps we are taking to address it.

While 366bet app takes data security seriously and maintains robust controls, no internet-based platform can guarantee absolute security. You are responsible for keeping your account login credentials confidential and for logging out of your account on shared or public devices. If you believe your account has been accessed without your authorisation, contact support immediately at [email protected].

366bet app reviews this Privacy Policy periodically and will update it when our data practices change, when new services are introduced, or when applicable legal requirements change. When a material update is made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes that affect how we use your personal data, we will provide advance notice via email to your registered address or via an in-platform notification before the changes take effect. Your continued use of the 366bet app platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to report a concern about how your data has been handled, please contact the 366bet app support team:

• Email: [email protected] — please use the subject line "Privacy Enquiry" for faster routing
• Response time: We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 calendar days (BST, UTC+6)
• Language: All privacy correspondence is handled in English

This Privacy Policy is written and maintained in English. It applies exclusively to personal data processed in connection with the 366bet app platform at 366bet-app.app and does not extend to any third-party websites that may be linked to or from our platform.